Communicating effectively is crucial for our success in our work and personal lives.
It is essential that our listeners experience us as credible and trustworthy. In formal or informal, seated or standing, face to face or over the phone, and in our work and personal lives.The quality of our lives is determined by the quality of our relationships. The quality of our relationships is determined by the quality of our communication.
1) What we say (content);
2) How we say it (voice: tonality/pace/pause); and
3) How we convey the message (our body language: gestures/stance/movement/facial expressions/eye contact)
When others sense a speaker’s inconsistencies in what they say, how they say it and what they show with body language—audiences tend to focus on the body language and voice to determine credibility. Content plays a very small part in assessing credibility; this is how liars get away with lying (Adams Communication Consulting, 2008).