Terms of Service

Last Updated: August 10th, 2025

Quick Summary

I want you to know exactly what you’re agreeing to before we work together. Here’s the short version:

  1. Coaching is not therapy and is for emotionally stable adults (18+).
  2. Respect and confidentiality are non-negotiable.
  3. No refunds once coaching begins.
  4. Calls must be rescheduled in advance — no-shows are forfeited.
  5. All materials are for your personal use only.
  6. We use third-party tools (Zoom, Telegram, Stripe, etc.) and I’m not liable for their outages.
  7. Disputes must be discussed with me before going to your bank.

Please read the full Terms below for all the details. By purchasing or participating in my services, you agree to these Terms.

1. Introduction

This Terms of Service (“Terms”) is a legal agreement between you (“Client,” “you,” or “your”) and Dr. Taylor Burrowes (“Coach,” “we,” “us,” or “our”). These Terms govern your participation in and use of all services, programs, and digital products provided by me.

By purchasing, enrolling in, or participating in any of my offerings, you confirm you’ve read, understood, and agreed to these Terms.

2. Services Covered

These Terms apply to:

  • 1:1 private coaching (individual, couples, and family)
  • Text coaching
  • Group programs, workshops, and webinars
  • Subscription content and private community spaces
  • Digital products (e-books, guides, recordings)
  • Matchmaking services

3. Eligibility

To work with me, you must:

  • Be 18 years or older
  • Be emotionally stable enough for coaching
  • Not be in a mental health or medical crisis
  • Understand coaching is not therapy and is not a substitute for mental health treatment, legal advice, medical care, or financial guidance

4. Client Conduct

I’m committed to creating a safe, productive space. You agree to:

  • Treat me and other clients with respect and professionalism
  • Honor all confidentiality agreements
  • Be tolerant of differing opinions
  • Be coachable and willing to take action on recommendations
  • Have the emotional maturity and communication skills to navigate a professional coaching relationship and any group interactions

Violation of these expectations may result in removal without refund.

5. Scheduling, Cancellations & Expiration

  • You may reschedule calls in advance.
  • No-shows are forfeited unless I determine there was a justified emergency.
  • Coaching packages have an expiration date. Unused sessions are forfeited unless you purchase a new package; in that case, I may roll over remaining sessions into the new package’s timeframe.
  • Unused sessions do not carry forward indefinitely.

6. Payments, Refunds & Disputes

  • Payment is due in full before services begin.
  • No refunds are issued once coaching begins. If a refund is approved before coaching starts, transaction fees from payment processors (Stripe, PayPal, etc.) will be deducted.
  • Payment processors include Stripe, Memberful, PayPal, and Zelle.
  • Dispute Resolution Clause: Any payment disputes must be submitted to me in writing within 10 days of the charge. You agree not to initiate a chargeback without first allowing me an opportunity to resolve the matter directly.

7. Intellectual Property

  • All content, frameworks, and resources I provide are for personal use only.
  • You may not reproduce, distribute, or share my materials without written permission.
  • I may use anonymized, adapted client anecdotes in marketing. Testimonials grant me permission to adapt and use them in marketing materials.

8. Third-Party Tools

I use platforms such as Zoom, Telegram, Stripe, PayPal, Memberful, and Calendly to deliver services and process payments.

I’m not responsible for outages, breaches, or technical issues outside my control.

9. Disclaimers

  • Coaching is not therapy, legal advice, medical care, or financial advising.
  • Results vary depending on your effort, follow-through, and circumstances.
  • I am not liable for your actions, decisions, or outcomes as a result of coaching.

10. Governing Law

These Terms are governed by the laws of the State of Arizona, USA. Any disputes will be handled in Arizona courts.

11. Additional Agreements

By enrolling in any coaching service, you also agree to the policies outlined in my Confidentiality & Policy Agreement.

12. Correspondence

You must use Telegram messenger app for conversations with Dr. Burrowes when engaging in any text-based coaching. That means, you need to turn on your messenger notifications in Telegram messenger and be responsive, within reason, so we can maintain consistent communication during your coaching services.

Review more information about Text Coaching services here.

Consider our chat your shared client folder. We will pin important messages, handouts, assignments, links, media, etc for your reference. 

You can delete your messages after our work is complete if you like for added privacy, but I do not do disappearing or locked chats. You can edit/delete your messages as necessary of course. 

I encourage you to use voicenotes to enhance the depth and clarity of our communication and to practice these skills for social, relational and dating purposes. 

I will be actively leading and facilitating your text coaching unless otherwise specified by your preferences (structured/semi-structured/unstructured), but I ask that you initiate correspondence with me as well so you are not in a passive position.

I expect to hear from you at least once a week with an update even if you think there’s “nothing to report,” it’s always good to have that accountability system in place. 

If you struggle with things to say, you can borrow this brief outline as a prompt:

1. What were the glimmers of the week?

2. What triggers, challenges or setbacks did you face, and how did you navigate them?

3. How well did you align your actions with your priorities, values, needs and goals?

4. What adjustments, if any, do you need to make going forward into next week?

Acknowledgment

By purchasing or participating in my services, you confirm that you:

  • Have read and understand these Terms
  • Agree to abide by them in full
  • Are legally able to enter into this agreement

If you have any questions, email contact@drtaylorburrowes.com to discuss further or reach out on telegram here.